Report a highway defect

As well as the core investment programme of improvements across the borough, we are also responsible for routine maintenance of the roads, footpaths and cycleways in Hounslow.

You can contact us to request improvements or report problems on the roads and footpaths.

Alternatively, you can also raise the issue with your local councillor.

All public reports of road defects are inspected by the following day.

To ensure that budgets are contained within their allocation, it is necessary to objectively assess the severity, nature and location of defects to determine if repairs are necessary. Defects will only be repaired if they are regarded as hazardous or serious, and in order that consistent standards are adopted throughout the borough, clearly defined categories known as ‘intervention levels’ are set.

Footpaths

 

Very heavily used (town centres)

15 mm trip / rocker

Heavily used (shopping areas, schools, hospitals etc.)

20 mm trip / rocker

Frequently used (principal roads)

25 mm trip / rocker

Other (residential roads)

25 mm trip / rocker

Roads

 

Areas where potholes may be particularly hazardous such as crossings, junctions

and in or adjacent to the kerb

40 mm pothole

Very heavily used (town centres)

50 mm pothole

Heavily used (shopping areas, schools, hospitals etc.)

50 mm pothole

Frequently used (principal roads)

50 mm pothole

Other (residential roads)

75 mm pothole

 

If the defect exceeds intervention level, an order will be raised. For urgent orders this may be on a one day or one week priority, while less urgent defects will be issued as four week orders.

For more information on how to determine if a highway defect requires repair, click on this guide.

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