How we're delivering better streets

Hounslow Highways is the highways service provider working on behalf of the London Borough of Hounslow, responsible for maintaining the roads, pavements and street lighting across the borough, as well as providing a number of other key services including street cleansing, winter maintenance and enforcement.

Since the Hounslow Highways contract started, we have been working hard to improve the appearance and quality of Hounslow's streets.

So far, we have resurfaced 186km of roads, renewed 205km of pavements and installed 14,483 new LED street lights.

We are getting close to finishing the street lighting renewal programme (that’s over 15,000 street lights) and those areas to receive heritage-style lighting will be completed in 2017. Our full programme of works can be found here.

We have received over 106,000 enquiries from the community and dealt with them as efficiently as possible, with a 99.8% compliance rate.

If you have an issue you would like to report, please go to our online form.

Fix My Street

The new, easier way to report problems to Hounslow Highways

You can now report problems like fly-tipping, potholes, etc as soon as you spot them via an app on your smartphone.

This new system uses the popular Fix My Street app which has been customised for Hounslow.

Why not download the app today and start reporting problems straightaway? 

Don’t expect someone else to report it.  The sooner you report a problem the sooner it can be sorted.

The key thing is the location, and always attach a photo if you can.

Or you can also report via the "Report It" button at the top of the website.

Or Click the link below to find out more

Hounslow Highways 2019 Customer Satisfaction Survey helps our teams plan for the upcoming years' plans... Read more