Dealing with potholes

A pothole is where the surface of the road has been eroded and a hollow has form. Potholes can also appear on footpaths.

What causes a pothole?

Roads everywhere are particularly vulnerable during winter’s freezing conditions. If there is even a small crack in the road water will enter, and the freeze/ thaw cycle eventually causes the surface to break open. With vehicles crossing over it repeatedly a pothole is born, which is why our busy roads are more at risk.

How do we programme pothole repairs?

A team of trained highway inspectors inspect all council owned roads regularly. The frequency of these inspections follows national good practice guidance and varies depending on the classification and importance of the road.

Defects are recorded, and those that pose a potential hazard are assigned a repair time scale, in accordance with our safety inspection policy, with those posing a higher risk, to pedestrians or vehicles, given higher priority.

We also inspect any highway defects that are reported to us.

Why don't we just fill every reported pothole?

We will repair any potholes that we consider pose an imminent danger but others may be left to be included in future programmed maintenance, which is a much more cost effective approach.

Click on this guide to know to determine if a pothole (defect) requires repair.

How do I report a pothole?

Simply report a pothole to us by completing our online contact form.


Hounslow Highways unveils new sweeper fleet with designs by local schools

Ringway Hounslow Highways launched their 6 new mechanical sweepers onto the boroughs roads on Tuesday... Read more